"Live" Chat "Conversation"

Agent:  Good evening, how can I help you?
Alice:  I am a course instructor and having problems with...
Agent:  Please give me a moment to find an answer for you.
Agent: If you are a student, please go here to find a solution...
Alice:  I am not a student.  Would you please address my question?
Agent: Please give me a moment to find an answer for you.
Agent: This request requires additional research and response time.  We will get back with you via email.
Alice: When should I expect a response?
Agent: Please give me a moment to find an answer for you.
Agent: This request requires additional research and response time.  We will get back with you via email.
Alice: I am also having problems with... maybe you can help.  Asking a VERY simple question, just to test the system!
Agent: Please give me a moment to find an answer for you.
Agent: This request requires additional research and response time. We will get back with you via email.
Alice: May I talk to your supervisor?
Agent: Please give me a moment to find an answer for you.
Agent: This request requires additional research and response time. We will get back with you via email.
Alice: Are you a robot???
Agent: I am a Live Person.
Alice: Can you answer my question then?
Agent: Please give me a moment to find an answer for you.
Agent: This request requires additional research and response time. We will get back with you via email.

Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr!